Being Nice and Being Kind Are Not the Same: How to Foster Psychological Safety
Many people have misconceptions about psychological safety in the workplace. Ensuring safety while fostering candor is key. Here's how leaders approach this topic.
Susan Snedaker
Apr 17
Are Your IT Service Level Agreements (SLAs) Setting You Up for Failure?
Service Level Agreements (SLAs) can be helpful in some IT circumstances, but not all. Determine how and when to use SLAs to manage demand.
Susan Snedaker
Apr 17, 2024
Take A Few Extra Steps at HIMSS24
If you're at HIMSS24 this year, or if you have colleagues who are there, please stop by the HIMSS bookstore and pick up a copy of my...
Susan Snedaker
Mar 13, 2024
Highlighting Achievements: A Comprehensive Year-End Report for your IT Department
Creating an IT Annual Report documents successes and builds pride on your teams.
Susan Snedaker
Dec 16, 2023
Top Four Must-Read Books for Successful IT Leaders
Here are two books that have really made an impact on my thinking and approach to work lately (plus two books of mine to explore). Check...
Susan Snedaker
Nov 29, 2023
Unlocking Creativity: Leveraging Team Ideas to Revolutionize IT Operations
Engage your team in improving your IT function to move from good to great.
Susan Snedaker
Nov 25, 2023
From Concept to Reality - A Book is Born
Writing a book requires both passion for the subject and persistence through the process. It's a long journey from finalizing the concept...
Susan Snedaker
Nov 11, 2023
Renovating Healthcare IT - My New Book Arrives November 22, 2023
Exciting news! My latest book, Renovating Healthcare IT: Building the Foundation for Digital Transformation comes out November 22, 2023!...
susansnedaker
Nov 7, 2023
EHR Migration - 5 Key Takeaways - Year 2 Update
We migrated to Epic as our EHR on November 1, 2021 with great fanfare and even greater expectations. Here we are having completed Year 2...
susansnedaker
Nov 5, 2023
EHR Migration - Eighteen Months Later
It's been eighteen months since my organization migrated from one EHR to another. The road has been bumpy, as would be expected. It's...
Susan Snedaker
Jul 1, 2023
