Susan Snedaker
- Apr 17
Are Your IT Service Level Agreements (SLAs) Setting You Up for Failure?
Service Level Agreements (SLAs) can be helpful in some IT circumstances, but not all. Determine how and when to use SLAs to manage demand.
Susan Snedaker
- Nov 29, 2023
Top Four Must-Read Books for Successful IT Leaders
Here are two books that have really made an impact on my thinking and approach to work lately (plus two books of mine to explore). Check...