- Apr 5, 2018
A Note From Your Customer
I'm in the midst of a remodeling project at my house right now. I've learned a lot about how this process works, but I've also l
- Apr 23, 2017
One Simple Change for Better IT
When we're busy delivering IT services to our organization, we often think of attributes like "better, faster, more reliable",
- Oct 2, 2016
My Dog's Healthcare Experience
I had to take my dog to the vet today - she had something wrong with her ear that made her shake her head frequently. Here's a factual...
- Sep 24, 2016
Who's Your Customer?
An article in the September/October 2016 issue of the Journal of Healthcare Management titled Who Is a Hospital's "Customer"? [Volume 61,...