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Apr 5, 2018
A Note From Your Customer
I'm in the midst of a remodeling project at my house right now. I've learned a lot about how this process works, but I've also l
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Jan 7, 2018
Lean Leader #4 - Think Systematically
What is systematic thinking? Let's start by defining systematic thinking from a Lean perspective. This means looking holistically at a p
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Nov 3, 2017
Lean Leader #3 - Constancy of Purpose
In healthcare IT, it often feels like large waves come crashing on the shore from unexpected directions on a daily or weekly basis. The need
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Oct 12, 2017
Lean Leader #2 - Respect Every Individual
In healthcare, we talk a lot about respecting our patients, behaving in a respectful manner. We know that things like introducing ourselves
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Sep 30, 2017
Lean Leader #1 - Lead with Humility
What exactly does lead with humility mean? Does it mean you behave as if you don't know anything? that you don't have skills and exp
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Aug 26, 2017
Starting A Lean IT Journey
Many healthcare organizations have embarked on a Lean journey. Stories of successes as well as stumbles are everywhere. Most of the efforts
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Jul 12, 2017
Small Changes Make a Big Difference
It's tempting to "swing for the fences", to try to drive change that will "move the dial" or "change the game.&
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Jan 5, 2017
Standardize. Automate. Repeat.
The most fundamental step you can take to improve IT operations is to standardize - whether your objective is Lean or ITIL or ITSM or just p
