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© 2016-2019 by Susan Snedaker. All Rights Reserved.


Material may be quoted or excerpted as long as author attribution and this website URL remain with the content. Please contact me if you have questions.

The opinions expressed on this website are solely those of the author, unless directly attributed otherwise.

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October 26, 2019

This article focuses specifically on the challenges that can come from members of the team who start off with NO. As a leader, it's important to learn the leverage the value of NO to improve project and team outcomes.

August 17, 2019

IT seems to be filled with two things - basic maintenance (aka 'keeping the lights on') and new projects. Some of the new projects are IT related (new tools), but most are external facing...As an IT leader, it can be very challenging to manage the almost consta...

July 7, 2019

I recently watched the documentary, The Dawn Wall ( It's about far more than rock climbing. Here are four takeaways from the film that relate directly to leadership.

April 28, 2019

Let people discover on their own and they're more likely to remember it later. The problem with using this technique in business can be twofold. First, attempts to show, not tell, can come off as incredibly condescending. Second, it can waste valuable time. The key...

January 18, 2019

Think about the things you know are open secrets. Have you stood on the sidelines watching, assuming (or hoping) someone else would raise the issue? Now that you know they won't, would you consider taking action?

September 15, 2018

We’ve all worked on teams where there was one person who made life uncomfortable, miserable, negative, or difficult. Even if that person was well-meaning, they brought to life the old adage that one rotten apple can spoil things. As a leader, I’ve seen it over and over...

August 5, 2018

In almost every Information Security department I know of, there is too much to do and too few resources to do it. If you work in a department where that is NOT the case, please reach out to me and let me know – you’ll be the rare exception and I’d love to talk with yo...

April 5, 2018

I'm in the midst of a remodeling project at my house right now. I've learned a lot about how this process works, but I've also learned a lot about how it's broken and how that information can help us improve healthcare IT.

November 14, 2017

I once worked for a manager who had a strange fear of saying thank you. He expressed concern that if he thanked people for doing great work, they would start to slack off....While that may sound strange to you, if you look around at managers you have worked for in your...

October 12, 2017

In healthcare, we talk a lot about respecting our patients, behaving in a respectful manner. We know that things like introducing ourselves to patients and their families when we enter the room, explaining why we are there, indicating how long it will take and asking i...

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About the Author

Susan Snedaker, MBA, CISM, CPHIMS, CHCIO, is an IT executive with expertise in all aspects of IT leadership. She is an award-winning author of numerous books on IT and leadership topics.

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