September 1, 2020

In this time of COVID, IT demand is increasing while staff and resources are static. This article gives you three ideas about ways to manage an IT team through this challenging time.

April 18, 2020

There is do doubt this COVID-19 pandemic has created crises of untold proportions. There is no doubt things have changed. What the world looks like in five or ten years will be defined, at least in part, by the decisions you make today.

April 4, 2020

In the past month, my Inbox has been inundated with sales people trying to be stealth about their sales pitches, using the "we're here for you" line as a not-so-subtle way of selling something. One major company that I'll not name by name boldly toute...

February 29, 2020

The news is full of stories about the new COVID-19 virus. Anyone could reasonably begin to feel overwhelmed or panicky. Planning and preparation are essential and as an IT leader, you need to help your organization prepare.

October 26, 2019

This article focuses specifically on the challenges that can come from members of the team who start off with NO. As a leader, it's important to learn the leverage the value of NO to improve project and team outcomes.

August 17, 2019

IT seems to be filled with two things - basic maintenance (aka 'keeping the lights on') and new projects. Some of the new projects are IT related (new tools), but most are external facing...As an IT leader, it can be very challenging to manage the almost consta...

July 7, 2019

I recently watched the documentary, The Dawn Wall ( It's about far more than rock climbing. Here are four takeaways from the film that relate directly to leadership.

June 9, 2019

We often discuss problems in terms of getting to the root of it or finding the root cause. Root cause analysis (referred to as RCA) is a common action after problems occur. We can't always resolve root causes, but we can work our way back and make improvements to t...

May 9, 2019

As a leader in any organization, you're faced with having difficult conversations. It's a part of the job most people dread, but there is hope. You can learn to become comfortable with difficult conversations. At some point, you might learn to enjoy them becaus...

April 28, 2019

Let people discover on their own and they're more likely to remember it later. The problem with using this technique in business can be twofold. First, attempts to show, not tell, can come off as incredibly condescending. Second, it can waste valuable time. The key...

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About the Author

Susan Snedaker, MBA, CHCIO, CHISL, is an IT executive with expertise in all aspects of IT leadership. She is an award-winning author of numerous books on IT and leadership topics.

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