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© 2016-2019 by Susan Snedaker. All Rights Reserved.


Material may be quoted or excerpted as long as author attribution and this website URL remain with the content. Please contact me if you have questions.

The opinions expressed on this website are solely those of the author, unless directly attributed otherwise.

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October 26, 2019

This article focuses specifically on the challenges that can come from members of the team who start off with NO. As a leader, it's important to learn the leverage the value of NO to improve project and team outcomes.

August 17, 2019

IT seems to be filled with two things - basic maintenance (aka 'keeping the lights on') and new projects. Some of the new projects are IT related (new tools), but most are external facing...As an IT leader, it can be very challenging to manage the almost consta...

July 7, 2019

I recently watched the documentary, The Dawn Wall ( It's about far more than rock climbing. Here are four takeaways from the film that relate directly to leadership.

June 9, 2019

We often discuss problems in terms of getting to the root of it or finding the root cause. Root cause analysis (referred to as RCA) is a common action after problems occur. We can't always resolve root causes, but we can work our way back and make improvements to t...

May 9, 2019

As a leader in any organization, you're faced with having difficult conversations. It's a part of the job most people dread, but there is hope. You can learn to become comfortable with difficult conversations. At some point, you might learn to enjoy them becaus...

April 28, 2019

Let people discover on their own and they're more likely to remember it later. The problem with using this technique in business can be twofold. First, attempts to show, not tell, can come off as incredibly condescending. Second, it can waste valuable time. The key...

February 26, 2019

Medical device security is something most HIT leaders don't want to deal with. Not only do IT leaders have enough to work on without adding another entire area of focus, but often they are not sure how to even approach this topic.

January 18, 2019

Think about the things you know are open secrets. Have you stood on the sidelines watching, assuming (or hoping) someone else would raise the issue? Now that you know they won't, would you consider taking action?

November 5, 2018

I frequently hear references to critical thinking in business from comments of frustration regarding the lack of critical thinking about an important problem, or inquiries about which interview questions elicit evidence of a candidate’s critical thinking abilities, or...

September 15, 2018

We’ve all worked on teams where there was one person who made life uncomfortable, miserable, negative, or difficult. Even if that person was well-meaning, they brought to life the old adage that one rotten apple can spoil things. As a leader, I’ve seen it over and over...

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About the Author

Susan Snedaker, MBA, CISM, CPHIMS, CHCIO, is an IT executive with expertise in all aspects of IT leadership. She is an award-winning author of numerous books on IT and leadership topics.

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