April 18, 2020

There is do doubt this COVID-19 pandemic has created crises of untold proportions. There is no doubt things have changed. What the world looks like in five or ten years will be defined, at least in part, by the decisions you make today.

April 4, 2020

In the past month, my Inbox has been inundated with sales people trying to be stealth about their sales pitches, using the "we're here for you" line as a not-so-subtle way of selling something. One major company that I'll not name by name boldly toute...

October 26, 2019

This article focuses specifically on the challenges that can come from members of the team who start off with NO. As a leader, it's important to learn the leverage the value of NO to improve project and team outcomes.

July 7, 2019

I recently watched the documentary, The Dawn Wall (https://www.dawnwall-film.com/). It's about far more than rock climbing. Here are four takeaways from the film that relate directly to leadership.

June 9, 2019

We often discuss problems in terms of getting to the root of it or finding the root cause. Root cause analysis (referred to as RCA) is a common action after problems occur. We can't always resolve root causes, but we can work our way back and make improvements to t...

May 9, 2019

As a leader in any organization, you're faced with having difficult conversations. It's a part of the job most people dread, but there is hope. You can learn to become comfortable with difficult conversations. At some point, you might learn to enjoy them becaus...

April 28, 2019

Let people discover on their own and they're more likely to remember it later. The problem with using this technique in business can be twofold. First, attempts to show, not tell, can come off as incredibly condescending. Second, it can waste valuable time. The key...

January 18, 2019

Think about the things you know are open secrets. Have you stood on the sidelines watching, assuming (or hoping) someone else would raise the issue? Now that you know they won't, would you consider taking action?

November 5, 2018

I frequently hear references to critical thinking in business from comments of frustration regarding the lack of critical thinking about an important problem, or inquiries about which interview questions elicit evidence of a candidate’s critical thinking abilities, or...

March 8, 2018

HIMSS is always an overwhelming event - even for the most seasoned of conference goers. As I was thinking about the subtle change in tactics I've deployed to get the most out of HIMSS....By leaving some space in my day, I was able to respond spontaneously to the ev...

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About the Author

Susan Snedaker, MBA, CISM, CPHIMS, CHCIO, is an IT executive with expertise in all aspects of IT leadership. She is an award-winning author of numerous books on IT and leadership topics.

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