April 5, 2018

I'm in the midst of a remodeling project at my house right now. I've learned a lot about how this process works, but I've also learned a lot about how it's broken and how that information can help us improve healthcare IT.

April 23, 2017

When we're busy delivering IT services to our organization, we often think of attributes like "better, faster, more reliable", but we rarely stop to think about what our customers value. Here's one simple change you can make to deliver better IT servi...

October 2, 2016

I had to take my dog to the vet today - she had something wrong with her ear that made her shake her head frequently. Here's a factual account (though not blow-by-blow) of our visit today. I detail this because it's a great lesson in healthcare delivery.


September 24, 2016

An article in the September/October 2016 issue of the Journal of Healthcare Management titled Who Is a Hospital's "Customer"? [Volume 61, Number 5 pp. 319-334] caught my attention when I was perusing the table of contents. I've often wondered about the perception and r...

Please reload

About the Author

Susan Snedaker, MBA, CHCIO, CHISL, is an IT executive with expertise in all aspects of IT leadership. She is an award-winning author of numerous books on IT and leadership topics.

Popular Posts

Four Reasons to Hire First for Fit

September 15, 2018

Please reload

Recent Posts

September 1, 2020

April 18, 2020

Please reload

Search By Tags
  • LinkedIn Social Icon
  • Twitter Social Icon
RSS Feed



  • LinkedIn Social Icon
  • Twitter Social Icon

© 2016-2020 by Susan Snedaker. All Rights Reserved.


Material may be quoted or excerpted as long as author attribution and this website URL remain with the content. Please contact me if you have questions.

The opinions expressed on this website are solely those of the author, unless directly attributed otherwise.

My ORCid (learn more at ORCiD.org)