January 7, 2018

What is systematic thinking? Let's start by defining systematic thinking from a Lean perspective. This means looking holistically at a process or a system and understanding it from end-to-end.

November 3, 2017

In healthcare IT, it often feels like large waves come crashing on the shore from unexpected directions on a daily or weekly basis. The needs of the organization shift, a new priority to address patient care pops up, and suddenly the IT department is involved in someth...

October 12, 2017

In healthcare, we talk a lot about respecting our patients, behaving in a respectful manner. We know that things like introducing ourselves to patients and their families when we enter the room, explaining why we are there, indicating how long it will take and asking i...

September 30, 2017

What exactly does lead with humility mean? Does it mean you behave as if you don't know anything? that you don't have skills and expertise? No. Definitely not. Leading with humility can be summed up by four key traits.

August 26, 2017

Many healthcare organizations have embarked on a Lean journey. Stories of successes as well as stumbles are everywhere. Most of the efforts are focused, as they should be, in the patient care areas of healthcare organizations. After all, the very point of Lean is to ad...

July 12, 2017

It's tempting to "swing for the fences", to try to drive change that will "move the dial" or "change the game." We sometimes find success in these big efforts, but there's a better way.

January 5, 2017

The most fundamental step you can take to improve IT operations is to standardize - whether your objective is Lean or ITIL or ITSM or just process improvement.

December 16, 2016

In healthcare IT (HIT) project management, you usually get one shot to get it right. Improve project communication with a clear, concise project status 1-pager.

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About the Author

Susan Snedaker, MBA, CHCIO, CHISL, is an IT executive with expertise in all aspects of IT leadership. She is an award-winning author of numerous books on IT and leadership topics.

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