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© 2016-2019 by Susan Snedaker. All Rights Reserved.


Material may be quoted or excerpted as long as author attribution and this website URL remain with the content. Please contact me if you have questions.

The opinions expressed on this website are solely those of the author, unless directly attributed otherwise.

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July 3, 2018

We are living through one of the most polarized and angry times, in our country and around the world. People have formed opinions and then retreated behind the walls of those opinions, casting blame and aspersion on those who disagree. Sure, I’d like things to always g...

April 5, 2018

I'm in the midst of a remodeling project at my house right now. I've learned a lot about how this process works, but I've also learned a lot about how it's broken and how that information can help us improve healthcare IT.

March 8, 2018

HIMSS is always an overwhelming event - even for the most seasoned of conference goers. As I was thinking about the subtle change in tactics I've deployed to get the most out of HIMSS....By leaving some space in my day, I was able to respond spontaneously to the ev...

February 12, 2018

Tucson IT Director Susan Snedaker Honored with HIMSS Book of the Year AwardLeading Healthcare IT: Managing to Succeed, receives 2018 HIMSS Book of the Year Award.

January 7, 2018

What is systematic thinking? Let's start by defining systematic thinking from a Lean perspective. This means looking holistically at a process or a system and understanding it from end-to-end.

November 14, 2017

I once worked for a manager who had a strange fear of saying thank you. He expressed concern that if he thanked people for doing great work, they would start to slack off....While that may sound strange to you, if you look around at managers you have worked for in your...

November 3, 2017

In healthcare IT, it often feels like large waves come crashing on the shore from unexpected directions on a daily or weekly basis. The needs of the organization shift, a new priority to address patient care pops up, and suddenly the IT department is involved in someth...

October 12, 2017

In healthcare, we talk a lot about respecting our patients, behaving in a respectful manner. We know that things like introducing ourselves to patients and their families when we enter the room, explaining why we are there, indicating how long it will take and asking i...

September 30, 2017

What exactly does lead with humility mean? Does it mean you behave as if you don't know anything? that you don't have skills and expertise? No. Definitely not. Leading with humility can be summed up by four key traits.

August 26, 2017

Many healthcare organizations have embarked on a Lean journey. Stories of successes as well as stumbles are everywhere. Most of the efforts are focused, as they should be, in the patient care areas of healthcare organizations. After all, the very point of Lean is to ad...

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About the Author

Susan Snedaker, MBA, CISM, CPHIMS, CHCIO, is an IT executive with expertise in all aspects of IT leadership. She is an award-winning author of numerous books on IT and leadership topics.

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